Job Description:
An IT Support Executive provides technical assistance to employees and customers and helps maintain the smooth operation of an organization’s IT systems. The role involves diagnosing and resolving hardware and software issues, installing and configuring applications, supporting network connectivity, maintaining computer systems, managing user accounts, and responding to technical support requests.
Eligibility: Candidates with a degree or diploma in Computer Science, Information Technology, or a related field. Freshers may be considered based on the employer’s requirements.
Key Skills:
Hardware and software troubleshooting, basic networking, Windows/Linux, MS Office, system maintenance, problem-solving, communication, and customer support.
Key Responsibilities:
Troubleshoot computer hardware and software problems.
Install, configure, and update software applications.
Provide technical assistance to users.
Support basic network and internet connectivity issues.
Maintain IT equipment and system records.
Create and update technical support documentation.
Escalate complex technical issues to senior IT staff.